/* Sofía · Soporte AJAW — customer-service assistant (public/support-bot.js).
   Mobile-first: phone (390px) is the primary target from the Alibaba "Anna" reference
   frames; desktop becomes a centered 720px column, white page, thin-bordered cards,
   AJAW purple accents. No grey boxes, no confirm()/alert() — plain page, plain chips. */

.sofia-page.wrap{max-width:720px;width:calc(100% - 32px);margin:0 auto;display:flex;flex-direction:column;gap:0;padding-top:12px;padding-bottom:0}

.sofia-head{display:flex;align-items:center;gap:12px;padding:10px 4px 16px;border-bottom:1px solid var(--line)}
.sofia-back{flex:none;width:34px;height:34px;display:flex;align-items:center;justify-content:center;border-radius:50%;color:var(--ink)}
.sofia-back:hover{background:var(--canvas)}
.sofia-back .icon{transform:scaleX(-1);width:20px;height:20px}
.sofia-head-avatar{width:38px;height:38px;border-radius:50%;object-fit:cover;background:var(--tint);padding:6px;flex:none}
.sofia-head-name{display:flex;flex-direction:column;line-height:1.3}
.sofia-head-name b{font-size:15px;font-weight:700}
.sofia-head-name span{font-size:12px;color:var(--gray)}

.sofia-body{flex:1;display:flex;flex-direction:column;gap:14px;padding:16px 4px 20px;min-height:48vh}

.sofia-order-card{display:flex;align-items:center;gap:10px;border:1px solid var(--line);border-radius:12px;padding:12px 14px}
.sofia-order-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}
.sofia-order-info>b{font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--ink)}
.sofia-order-id{font-size:11.5px;color:var(--gray)}
.sofia-order-badges{display:flex;gap:6px;flex-wrap:wrap}
.sofia-order-badges em{font-style:normal;font-size:10.5px;font-weight:700;letter-spacing:.02em;color:var(--deep);background:var(--tint);border-radius:999px;padding:3px 9px}
.sofia-order-link{flex:none;width:28px;height:28px;display:flex;align-items:center;justify-content:center;color:var(--violet)}

.sofia-msg-block{display:flex;flex-direction:column;gap:14px}
.sofia-greet{display:flex;align-items:center;gap:12px;border:1px solid var(--line);border-radius:14px;padding:16px}
.sofia-greet img{width:46px;height:46px;border-radius:50%;background:var(--tint);padding:8px;flex:none}
.sofia-greet b{display:block;font-size:15px;margin-bottom:6px}
.sofia-pill{display:inline-block;font-size:11px;font-weight:700;color:#fff;background:linear-gradient(90deg,var(--deep),var(--violet));border-radius:999px;padding:4px 11px}

.sofia-topics{border:1px solid var(--line);border-radius:14px;overflow:hidden}
.sofia-topics h3{font-size:12px;color:var(--gray);font-weight:700;letter-spacing:.02em;padding:14px 16px 8px}
.sofia-topic{display:flex;align-items:center;gap:12px;width:100%;text-align:left;padding:13px 16px;border-top:1px solid var(--line);font-size:13.5px;color:var(--ink)}
.sofia-topic:hover{background:var(--canvas)}
.sofia-topic .icon:first-child{color:var(--violet);flex:none}
.sofia-topic span{flex:1;min-width:0}
.sofia-topic .icon:last-child{width:16px;height:16px;color:var(--muted);flex:none}

.sofia-msg{display:flex;align-items:flex-end;gap:8px;max-width:88%}
.sofia-msg.mine{align-self:flex-end;flex-direction:row-reverse;max-width:82%}
.sofia-msg-avatar{width:26px;height:26px;border-radius:50%;background:var(--tint);padding:4px;flex:none}
.sofia-bubble{background:var(--canvas);border-radius:14px 14px 14px 4px;padding:11px 14px;font-size:13.5px;line-height:1.55;color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere}
.sofia-msg.mine .sofia-bubble{background:var(--tint);border-radius:14px 14px 4px 14px}

.sofia-human-cta{display:flex;align-items:center;gap:6px;margin-top:10px;font-size:12px;font-weight:700;color:var(--violet);border:1px solid var(--violet);border-radius:999px;padding:7px 13px}
.sofia-human-cta:hover{background:var(--tint)}
.sofia-human-cta .icon{width:15px;height:15px}

.sofia-typing .sofia-bubble{display:flex;gap:4px;align-items:center;padding:14px}
.sofia-typing span{width:6px;height:6px;border-radius:50%;background:var(--muted);animation:sofia-bounce 1.1s infinite ease-in-out}
.sofia-typing span:nth-child(2){animation-delay:.15s}
.sofia-typing span:nth-child(3){animation-delay:.3s}
@keyframes sofia-bounce{0%,60%,100%{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}

.sofia-chips{position:sticky;bottom:64px;display:flex;gap:8px;overflow-x:auto;scrollbar-width:none;padding:10px 4px;background:#fff;border-top:1px solid var(--line)}
.sofia-chips::-webkit-scrollbar{display:none}
.sofia-chips button{flex:none;font-size:12.5px;font-weight:600;color:var(--violet);border:1px solid var(--violet);border-radius:999px;padding:8px 14px;white-space:nowrap}
.sofia-chips button:hover{background:var(--tint)}

.sofia-composer{position:sticky;bottom:0;display:flex;align-items:center;gap:10px;background:#fff;border-top:1px solid var(--line);padding:10px 4px calc(10px + env(safe-area-inset-bottom))}
.sofia-composer input{flex:1;min-width:0;border:1px solid var(--line);border-radius:999px;padding:12px 16px;font-size:15px;background:var(--canvas);color:var(--ink)}
.sofia-composer input:focus{outline:2px solid #b5b0ff;background:#fff}
.sofia-composer button{flex:none;width:40px;height:40px;border-radius:50%;background:linear-gradient(90deg,var(--deep),var(--violet));color:#fff;display:flex;align-items:center;justify-content:center}
.sofia-composer button .icon{width:18px;height:18px}

/* Entry points: Help center + order pages. Plain outline pill, AJAW purple, never a
   modal, never a grey box — matches the rest of the marketplace's button language. */
.sofia-help-cta,.sofia-order-cta{display:inline-flex;align-items:center;gap:8px;margin-top:10px}
.sofia-help-cta .icon,.sofia-order-cta .icon{width:16px;height:16px}

@media(min-width:761px){
 .sofia-page{margin-top:12px;margin-bottom:40px}
 .sofia-head{padding-top:4px}
 .sofia-chips{bottom:68px}
}
@media(max-width:760px){
 .sofia-page{width:100%;padding-left:16px;padding-right:16px}
 .sofia-body{padding-bottom:24px}
}